Frequently asked questions
At Aark Design we know that the web and new technology can be confusing.
So to make it easier to understand, here are some questions we're often
asked. If there's something you're not sure of or you need a little help,
email our Creative Director, Gemma Horton, at gem@aarkdesign.com or call
her on 01234 713 868.
Why do I need a website?
The simple answer is you don't. However,
if you don't have a website you'll miss out on potential business opportunities.
Most people when looking for a new product or service search the internet
first. If you have a website that people have looked at then half the sales
job is already done. In other words - your website is your shop window
on the internet, working for you 24 hours each and every day.
Why should
I update my website?
You need to update your website whenever
there are changes to your services, products, personnel or prices. This
will also increase the traffic to your website.
What is email marketing?
Email
Marketing is similar to traditional direct mail and can be used to send
promotions and information to members of your mailing list. For example,
an email can be sent out with a promotional offer that links through
to a specific web page giving them a promotional code. This can then
go through to be used on an e-commerce website or to contact you directly
using email or phone. In comparison to direct mail, it is far cheaper
and it is possible to track exactly who has received the email, who has
opened it and who has gone on to visit your website.
What is Search
Engine Optimisation (SEO)?
This
is the process of improving the volume and quality of traffic to a website.
Usually, the higher your website is on the search engine page, the more
searchers will visit your site. This is achieved using amongst other
things keywords and meta tags
What are keywords?
Keywords
are words and phrases that help search engines index websites by category
- therefore making it easier to search and be found.
What are
meta tags?
Meta
tags are bits of information that are placed in the coding of your website
and hidden from general view. They are read by the spiders that visit
on behalf of search engines. This helps the search engines to rank and
catalogue the site.
What are spiders?
Spiders
are search engine programs that travel the internet and index web pages
by noting keywords and content. They are also called robots, crawlers
and bots.
What is pay
per click (PPC)?
Pay
per click (PPC) is a way to advertise with search engines (sponsored
links), advertising networks, content websites and blogs. Advertisers
only pay when a user actually clicks on their advert. Prices for this
type of advertising can start as low as 1p per click.
How do we keep track of a website
and its performance?
Using
various analytical programs it is possible to see who, where and when
people are looking at your site. This is very important as it allows
you to tailor your website to your users' needs.
What is
XHTML?
Basically,
XHTML is a more refined version of HTML with many more advantages e.g.
it allows those people with sight difficulties to read your website using
page readers. It also allows your site to be viiewed on mobile devices.
What is CSS?
CSS
or Cascading Style Sheets is a language used with HTML and XHTML to style
the pages of your website. This facilitates easy access for page readers
and allows for easier design updates to your site.
What is
Accessibility?
This
refers to the practice of making websites usable by people of all abilities
and disabilities. When sites are correctly designed, developed and updated,
all users have equal access to the information.
Example
1
Adding in text equivalents for image and using meaningful link names
will help a visitor using text-to-speech software and/or text-to-Braille
hardware. Scalable text and images will also assist visitors with poor
sight.
Example
2
Colour blind users may have difficulty navigating a site if
links are only displayed in different colour, for example click
here. However a simple underline also helps to define
the link for both colour blind and non colour blind users.
Example
3
Adding in a little extra code in so that a page can be navigated by visitors
using a keyboard alone, or a simple switch access device, means that
visitors who cannot use a mouse can still access your information.
Example
4
When videos are closed captioned (subtitled) or a sign language version
is available, deaf and hard of hearing users can understand the video.
When flashing effects are avoided or made optional, users prone to seizures
caused by these effects are not put at risk.
Example
5
When content is written in plain language and illustrated with instructional
diagrams and animations, users with dyslexia and learning difficulties
are better able to understand the content.
When
sites are correctly built and maintained, all of these users can be
accommodated while not impacting on the usability of the site for non-disabled
users
Depending
on your market, most or all of these areas need to be considered when
designing and building a site.
Who are the W3C?
The
World Wide Web Consortium (W3C) was founded in 1994. It is an international
association of Member organizations, full-time staff, and the public
who work together to develop Web standards. W3C's mission is: "To
lead the World Wide Web to its full potential by developing protocols
and guidelines that ensure long-term growth for the Web." visit
their site www.w3.org/Consortium/ for
more information.
What is
a blog?
A
blog (short for "web log") is essentially an online journal
or diary where you can post messages, photos, music and video on your
own mini website. They have become very popular in recent years and are
excellent for personal and up-to-date opinion and information. For examples
see blogger.com
What is e-commerce?
This
is the buying and selling of products over the internet. Ranging from
small scale selling using systems such as PayPal to a fully functioning
online shops making use of credit card authentication and security.
What is
a forum?
A
forum is an online message board where information can be shared and
discussed.
What is a podcast?
A
podcast is a portable multimedia broadcast hosted on a website. For example
the BBC's radio shows Russell Brand and Terry Wogan both supply a podcast
after their show. It can be an audio or video broadcast. Its name came
from its portability and it's commonly used with iPods. Podcasts can
be updated regularly and automatically downloaded though software such
as iTunes. For more information visit apple.com
What is
RSS?
RSS,
or Really Simple Syndication, is a method of sharing and broadcasting
content such as news from a website. Using XML, items, such as news articles,
can be automatically downloaded into a News Reader or published onto
another website. There are two ways of using RSS; to share your news
with others or to harvest others' news for your site.
What is a Wiki?
A
wiki is a type of website that allows users to easily add, remove, or
otherwise edit and change some content. This ease of interaction and
operation makes a wiki an effective tool for collaborative authoring.
It has been popularised by the encyclopedia-style site www.wikipedia.org
If you would like to have a chat or arrange a meeting to discuss how we
can help you move forward, please give us a call on 01234 713 868 or
email gem@aarkdesign.com